Privacy Policy

Effective Date: 1st September 2024

Welcome to Craeton. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website www.craeton.uk (the "Website"). By using our Website, you agree to the terms outlined in this policy.

1. Information We Collect

a. Personal Information
When you interact with our Website, we may collect personal information that you voluntarily provide to us, including but not limited to:
– Contact Information: Name, email address, phone number, mailing address.
– Account Information: Username, password, and other details necessary for creating and managing your account.
– Payment Information: Credit/debit card details, billing information when making purchases or transactions.
b. Non-Personal Information
We may collect non-personal information automatically when you visit our Website, such as:
– Usage Data: Pages visited, time spent on the Website, click patterns, and other analytics data.
– Device Information: IP address, browser type, operating system, device type, and screen resolution.
– Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and gather information about how you use our Website.

2. How We Use Your Information

We use the information we collect for the following purposes:
– Providing Services: To process transactions, manage your account, and deliver the products or services you request.
– Communication: To send you updates, newsletters, marketing materials, and other communications related to our services. You can opt out of marketing emails at any time.
– Improvement and Personalization: To analyze and improve our Website, personalize your experience, and tailor content to your interests.
– Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
– Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting business, or servicing you. These providers have access to your information only to perform these tasks on our behalf and are obligated to keep it confidential.
– Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal processes.
– Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

a. Access and Update Information
You can access, update, or delete your personal information by logging into your account or contacting us directly at info@craeton.uk.
b. Opt-Out
You may opt out of receiving promotional communications from us by following the instructions in those communications or by contacting us at info@craeton.uk.
c. Cookies
Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, doing so may affect your ability to use certain features of our Website.

6. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete it from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our Website with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@craeton.uk

Thank you for trusting Craeton with your information. We are committed to protecting your privacy and providing a safe online experience.